FAQ

Do you provide international delivery?

Yes, we offer international shipping so customers around the world can enjoy our products. In the rare event that we’re unable to ship to your location due to logistical restrictions, your order will be canceled and fully refunded.

What is your returns/exchange policy?

For non-personalized products:

  • Items that do not include custom names, numbers, or personal details can be returned or exchanged within 30 days of delivery.

  • If the exchanged item is more expensive, the customer is responsible for paying the price difference.

  • Return or exchange shipping fees are covered by the customer.

For personalized products:

  • Products with custom names, texts, logos, or special design requests are non-returnable and non-refundable, unless the mistake is ours (e.g., incorrect size or wrong personalization).

  • Please review the size chart carefully before placing your order. We are not responsible for incorrect size selection on custom items.

  • If your item contains incorrect personalization or differs from what you ordered, please send us:

    1. A clear photo showing the issue

    2. For sizing problems, lay the product flat with a measuring tape showing the size

This helps our team determine whether a refund or replacement is appropriate.

For full details, please visit our Returns & Refund Policy page.

What happens if I don’t receive my order?

We’re here to help if your order seems delayed. Here’s what to do:

  • Check your tracking number for the latest update.

  • Wait 5–7 business days if tracking hasn’t moved — then contact us.

  • We’ll launch an investigation with the shipping carrier.

  • If the package is confirmed lost, you’ll get a full refund or a replacement — your choice.

Please note: If your tracking says "Delivered" but you haven’t received it, refer to the next section.

What should I do if tracking shows my item was delivered, but I haven’t received it?

  • Check the shipping address on your order confirmation.

  • Look around your property (porch, mailbox, garage, back door, etc.).

  • Ask neighbors or household members if they received it on your behalf.

  • Wait 24–48 business hours — sometimes carriers mark packages as delivered before actual drop-off.

  • Still no luck? Contact the shipping carrier for more details and GPS scan info.

What if I receive a damaged, defective, or incorrect item?

We sincerely apologize for the inconvenience — and we’ll make it right as quickly as possible. If your order arrives with any damage, defect, or personalization error, please follow the steps below to report the issue:

  • Step 1: Carefully inspect the item upon delivery.
    Check for visible damage, incorrect size, wrong design, or any personalization errors.

  • Step 2: Take clear, well-lit photos of the issue:

    1. For design or personalization mistakes: include a photo that clearly shows the problem.

    2. For sizing issues: place the item flat on a surface with a measuring tape to show the actual measurements.

  • Step 3: Send us an email at info@goofygearprints.com with the following:

    1. Your order number

    2. Description of the issue

    3. Attached photos of the item

    4. Your preferred resolution (refund or replacement)

  • Step 4: Wait for our support team to review.
    We will assess the information within 1–2 business days. If the error is confirmed to be on our side, we’ll offer you two options based on your preference:

    1. A free replacement of the product

    2. Or a full refund to your original payment method

Please do not dispose of the item until we’ve completed the review. Additional information may be requested in some cases to support the resolution process.

What happens if I gave the wrong shipping address?

Before shipment:
Contact us immediately. We’ll try our best to update the address if the order hasn’t begun processing.

After shipment:

  • Try contacting the post office or checking the incorrect address.

  • If the item is lost due to incorrect address, we cannot issue a refund or replacement.

  • If the Package Is Returned to Us:

    1. Reship the order (shipping fee applies), or

    2. Request a refund (minus original shipping costs)

Can I cancel my order?

Cancellation is only possible if:

  • The order hasn’t been fulfilled or shipped

  • You request the cancellation within 24 hours of placing the order

Contact our support team with your order number and details. Approved cancellations will be fully refunded to your original payment method. Processing time may vary based on your bank.

If your order has already been processed or shipped, we’re unable to cancel it. However, you may still be eligible for a return or exchange depending on the item. Please refer to our Returns & Refund Policy  for detailed instructions and eligibility.

How can I pay for my order?

We accept secure payments via PayPal, whether you have an account or not:

  • With PayPal account: Just log in and pay.

  • Without PayPal account: Use your debit or credit card via PayPal’s guest checkout.

All transactions are encrypted for your safety.

Need help checking out? Just reach out!

How do I unsubscribe from marketing emails?

You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails. Please allow 48 hours for your request to process. Still having trouble? Contact our support team and we’ll assist manually.

Contact Us

Contact us if you have any questions:

Email: info@goofygearprints.com
Phone Support (Text Messages Only): +1 (903) 339-0036
US Warehouse address: 4005 Campus Drive, Suite 210, Fort Worth, TX 76119, United States
Vietnam Office Address: 441 Thon Te Do, Te Nong, Nong Cong District, Thanh Hoa province, Vietnam